does the water feel slippery after the installation of a water
slippery feeling is due to the absence of the hardness minerals
removed by the water softener and the natural feel of the
oils in the skin.
a softener harm a septic system?
conducted at the University of Wisconsin- Madison, and the
National Sanitation Foundation confirm that softener regeneration
does not harm the bacteria in the septic system. In addition,
NSF has shown several findings: The normal salt content found
in unsoftened water is less than ideal for bacterial growth.
The addition of sodium to the system was found to bring the
bacterial environment closer to the optimal range. The volume
of softener wastes are added to the septic tank slowly and
are not of sufficient volume to cause any deleterious hydraulic
load problems in septic tank systems. Water softener regeneration
wastes not only should not interfere with septic tank system
drain field soil percolation, but may actually improve soil
can the water softener be drained?
to a laundry tub, standpipe or floor drain, providing an air
gap for all installations. The drain field should be able
to handle small amounts of brine regenerant.
much water should be in the salt storage tank?
two to five inches.
a North Star water softener be installed outdoors?
as long as it is protected from the elements, such as rain,
freezing temperatures, and direct sunlight.
happens if the electricity to the unit goes off?
electrical power to the softener goes off, the time display
is blank, but the face plate timer keeps the correct time
for 6 hours. When the electrical power comes on again, simply
reset the present time only if the display is flashing. The
hardness and recharge time never require resetting unless
a change is desired.
it a problem if I install a softener that has a larger grain capacity
than I really need?
In fact, depending on the model, there may be savings in salt
and the total number of regeneration cycles in a larger unit.
There could be a dependability benefit by reducing the total
number of regenerations over the life of the softener with
a larger grain capacity unit.
salt bridge is hardened salt that has created an "arch"
or "bridge" in the salt tank. It can be caused by
filling the salt tank to the top with salt or excessively
humid storage conditions. To remove the salt bridge, hold
a broom handle, or like tool, up to the softener. Make a pencil
mark on the handle, 1" or 2" below the top of the
rim. Then carefully push it straight down into the salt. If
a hard object is felt before the pencil mark gets to the top
of the tank, it is most likely a salt bridge. Carefully push
into the bridge in a few places to break it. Do not try to
break the salt bridge by pounding on the outside of the salt
tank, you may damage it. You may also use a small amount of
warm water to soften if necessary.
is my softener not using any salt?
could be a number of reasons, such as:
Star units are very salt efficient and do not use much salt
possibly have a salt bridge.
nozzle and venturi could possibly be plugged.
does my water softener keep running out of soft water?
could be a number of reasons, such as:
unit is not sized properly
unit is not programmed correctly
leaky toilet or faucet is using up the softener’s capacity
salt bridge may be present in the tank
water is being used during regeneration time
is no salt in the unit
is my water intermittently hard?
increase in water hardness could be caused by:
water used when softener is regenerating: The water heater
will refill with hard water.
faucet or toilet valve: A small leak will waste hundreds of
gallons of water in just a few days. Fix all water leaks immediately.
much sodium will be added to the water after installation of a
amount of sodium added is dependent upon the hardness of the
water being softened. For example, if the water hardness is
20 grains per gallon, the softener will add 150 milligrams of
sodium to each quart of water. 150 milligrams of sodium is equal
to eating one slice of white bread.
type of salt should be used in a North Star Water Softener?
clean water softener salts only, at least 99.5% pure. Fill the
tank with nugget or pellet water softener salt. Do not use rock,
block, granulated ice cream salts, or salt with iron removing
additives.They may contain dirt and sediments, or mush and cake,
and may create maintenance problems.
recommend using Morton® System Saver®
Pellets to maintain the efficiency of your North Star Water
have heard about using potassium chloride instead of salt. Can
I use potassium chloride in my softener?
Potassium chloride can be used in place of softener salt, however,
you may have to set your softener to a higher hardness setting.
As a result, more potassium chloride may have to be used than
salt. In addition, potassium chloride may be more expensive
does a North Star Water Softener know when to regenerate?
electronic controller is programmed to know the water softener’s
capacity. It uses the softener capacity, the hardness setting
and the water usage from the meter to continuously adjust
to the customer’s water using habits.
does my new water softener seem to be regenerating so frequently,
or not regenerating enough?
electronic controller is searching for a water usage pattern
and may seem to regenerate more frequently or not enough for
the first few weeks of installation.
much water will be used during a recharge?
will discharge approximately 40 gallons to the drain during
a recharge. Visit the Flow Rate Page or consult your Manual
for flow rates.
long does a recharge take and when will it recharge?
regeneration cycle will take approximately 103 minutes but
may take longer depending on the settings. It is factory set
to recharge on Monday, Wednesday and Saturday at 2:00 am but
these settings are adjustable to meet your needs. Consult
your Manual for cycle times, and the regeneration table.
much salt will it use during a recharge?
will use .9 pounds of salt per minute of fill time. Depending
on your water usage, the water softener will use between 2-1/2
and 7 lbs. salt per regeneration.
(salt dissolved in water) is needed for each and every regeneration.
The water for making brine is metered into the salt storage
area by the softener valve and timer. However, you must
keep the tank full of salt. NOTE: In humid areas, it is
best to fill with less salt, more often.
to add salt:
the salt level a few weeks after you install the softener
and every week after that. Add when the brine tank is from
1/3 to 1/2 full. Never allow the softener to use all the
salt before you add more. Without salt, you will soon have
hard water. Use clean water softener salts only, at least
99.5% pure. NUGGET, PELLET or coarse SOLAR salts are recommended.
Do not use rock, block, granulated, and ice cream making
salts. They contain dirt and sediments, or mush and cake,
and will create maintenance problems. For best results,
North Star recommends Morton®
System Saver® Pellets for use
in this water softener.
iron out of the water softener:
water softener takes hardness minerals (calcium and magnesium)
out of the water. Also, it can control some clear water
iron. With clear water iron, water from a faucet is clear
when first put into a glass. After 15 to 30 minutes, the
water begins to cloud or turn rust colored. A water softener
WILL NOT remove any iron that makes the water cloudy or
rusty as it comes from the faucet (called red water iron).
To take red water iron out of water, or over the maximum
of clear water iron, an iron filter or other equipment is
needed. Your local dealer has trained people to help you
with iron water problems. If your water supply has clear
water iron, periodic resin bed cleaning is needed. Clean
the bed at least every six months, or more often if iron
appears in the soft water between treatments. Follow directions
on the resin bed cleaner container.
the nozzle and venturi:
clean nozzle and venturi is needed for the softener
to work right. This small unit makes the suction to
move brine from the salt storage area to the resin tank
during regeneration. If it becomes plugged with sand,
silt, dirt, etc., the softener will not work and you
will get hard water.
get to the nozzle and venturi, remove the softener top
cover. Be sure the softener is in service cycle (no
water pressure at nozzle and venturi). Then, while holding
the nozzle & venturi housing with one hand, turn
off the cap. Lift out the screen support and screen,
then the nozzle and venturi. Wash and rinse the parts
in warm water until clean. If needed, use a small brush
to remove iron or dirt. Also check and clean the gasket.
NOTE: Some models have a small flow plug located in
the nozzle and venturi, and/or a small cone shaped screen
in the housing. Be sure to check and clean these parts,
if your model is so equipped.
replace all parts in the correct order. Lubricate the
o-ring seal with silicone grease and place in position.
Install and tighten the cap, BY HAND ONLY. DO NOT OVER
TIGHTEN, WHICH MAY BREAK THE CAP OR HOUSING.